Return and Refund Policy
At Fair Impex, we take pride in the craftsmanship and quality of every item we ship. To ensure transparency and consistency, our return and refund policy is outlined below:
Eligibility for Returns & Exchanges
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Accepted for Both Defective and Non-Defective Items
We accept returns and exchanges for any reason, provided the product meets the conditions below. -
Condition Requirement
Items must be new, unused, and in their original packaging to qualify. -
Return Window
Customers must request a return or exchange within 7 calendar days of delivery.
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Return Method & Customer Responsibility
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Return Method: All returns must be completed by mail.
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Shipping Responsibility: Customers are fully responsible for return shipping costs.
A trackable shipping service is strongly recommended for your protection. -
Restocking Fees: We do not charge restocking fees.
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Refunds
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Processing Time: Refunds are processed within 3 business days after we receive and inspect your returned item.
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Refund Method: Funds will be issued back to the original payment method used at checkout.
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Exchanges
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Exchanges are accepted for all products, provided they meet our return eligibility criteria.
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For items that arrive damaged or defective, please email us within 48 hours of delivery at support@fairimpex.com with your order number and clear photos of the issue.
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Non-Refundable & Non-Exchangeable Items
Custom or personalized items are final sale. This includes but is not limited to:
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Laser engraved products
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Items customized with names, logos, messages, or icons
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Due to the unique nature of these items, they cannot be refunded or exchanged under any circumstances. Please ensure all custom details are accurate before placing your order.
Quality Assurance
Each order is thoroughly inspected and, when applicable, photographed or recorded before shipping to ensure it leaves our facility in excellent condition.
For more information or to initiate a return, please contact us at: support@fairimpex.com